FAQs: Frequently Asked Questions

Why does the customer have to pay for, install and maintain the backflow preventer assembly?

The backflow preventer assembly is installed to protect the public water supply against possible hazards in the customer’s plumbing system. The actual or potential cross connection belongs to the property owner and not to regulatory officials or the water utility. Once the water goes beyond the meter, water quality could be altered. The water utility does not want the water back, nor do the water customers want to purchase used water. If a backflow preventer is required to keep the water safe, then the person who created the cross connection (actual or potential) should purchase, install and maintain the backflow preventer as a condition of service.